RescueBite Privacy Policy


1.     Introduction

1.1          This Privacy Policy is to be read as if specifically incorporated into the Customer Terms, the Store Partner Terms and the Delivery Terms (as applicable), available at the following three links respectively:

1.2          Capitalised terms herein shall, unless otherwise specified from the context, bear their same meaning as defined in the appropriate Customer Terms, the Store Partner Terms and/or the Delivery Terms.


2.     Privacy Policy

2.1          For the purposes of this section, Personal Information will be understood in accordance with the definition provided in the Protection of Personal Information Act 4 of 2013 ("the Act"). RescueBite also subscribes to the principles for electronically collecting personal information outlined in the Act, and the further legislation referred to therein. We endeavour to ensure the quality, accuracy and confidentiality of Personal Information in our possession.

2.2          In adopting this Privacy Policy, we wish to balance our legitimate business interests and your reasonable expectation of privacy. Accordingly, we will take all reasonable operational and technical safeguards to prevent unauthorised access to, or disclosure of your Personal Information. However, it is impossible to guarantee that your Personal Information shall be 100% secure.   

2.3          Users will be prompted to register an account with RescueBite. In so doing, Users may be asked to provide the following information (Personal Information):

2.3.1        Delivery Person:         first name;         surname;         identity document;         e-mail address;         physical address;         phone number;         identity number;         bank account details;         criminal history;

2.3.2        Store Partner:         first name;         surname;         identity document;         e-mail address;         physical address;         phone number;         identity number;         bank account details;         company / CC / business name;       company /CC / business registration number;       VAT number (if registered for VAT); and

2.3.3        Customer:         first name;         surname;         e-mail address;         physical address;         phone number.

2.4          We will attempt to limit the types of Personal Information we process to only that to which you consent to (for example, in the context of online registration, newsletters, message boards, surveys, polls, professional announcements, SMS, MMS and other mobile services), but, to the extent necessary, your agreement to these this Privacy Policy constitutes your consent as contemplated in section 69 of the Act. 

2.5          All payment information will be captured through the Software Application. Further, RescueBite shall retain payment information on behalf of its Users. 

2.6          We will not collect, use or disclose sensitive information (such as information about racial or ethnic origins or political or religious beliefs, where relevant) except with your specific consent or in the circumstances permitted by law. 

2.7          By agreeing to the terms contained in this Privacy Policy, you consent to the use of your Personal Information in relation to:

2.7.1        the provision and performance of the Customer Services, Store Partner Services and Delivery Person Services; 

2.7.2        informing you of changes made to our Software Application; 

2.7.3        the provision of marketing related services to you by RescueBite;

2.7.4        responding to any queries or requests you may have; 

2.7.5        developing a more direct and substantial relationship with Users for the purposes described in this clause;

2.7.6        developing a User profile on the Software Application; 

2.7.7        understanding general User trends and patterns so that we can develop and support existing and ongoing marketing strategies;

2.7.8        for security, administrative and legal purposes; and 

2.7.9        the creation and development of market data profiles which may provide insight into market norms, practices and trends to help us improve our offering to you. Such information will be compiled and retained in aggregated form, but shall not be used in any way which may comprise the identity of a User. 

2.8          Although absolute security cannot be guaranteed on the internet, RescueBite has in place up-to-date, reasonable technical and organisational security measures to protect your Personal Information against accidental or intentional manipulation, loss, misuse, destruction or against unauthorised disclosure or access to the information we process online. 

2.9          While we cannot ensure or warrant the security of any Personal Information you provide us, we will continue to maintain and improve these security measures over time in line with legal and technological developments. 

2.10       We store your Personal Information directly, or alternatively, store your Personal Information on, and transfer your Personal Information to, a central database. If the location of the central database is located in a country that does not have substantially similar laws which provide for the protection of Personal Information, we will take the necessary steps to ensure that your Personal Information is adequately protected in that jurisdiction.

2.11       Your information will not be stored for longer than is necessary for the purposes described in these Terms or as required by applicable legislation. 

2.12       The Personal Information RescueBite collects from Users shall only be accessed by RescueBite employees, representatives and consultants on a need-to-know basis, and subject to reasonable confidentiality obligations binding such persons.

2.13       Furthermore:

2.13.1      Personal Information of Customers may be shared with both Store Partners and Delivery Persons in respect of deliveries that need to be effected to that Customer; 

2.13.2      Personal Information of Store Partners may be shared with both Delivery Person’s and Customers in respect of deliveries that need to be effected to a Customer; and 

2.13.3      Personal Information of Delivery Person’s may be shared with both Store Partners and Customers in respect of deliveries that need to be effected to a Customer. 

2.14       RescueBite shall have the right, but shall not be obliged, to monitor or examine any information and materials including any website link that you publish or submit to RescueBite for publishing on the Site.  You shall be solely responsible for the contents of all material published by yourself. 

2.15       We constantly review our systems and data to ensure the best possible service to our Users. We do not accept any Users, or representatives of Users, under 18 years of age or who otherwise does not have the relevant capacity to be bound by this Privacy Policy.

2.16       We will not sell, share, or rent your Personal Information to any third party or use your e-mail address for unsolicited mail. Any emails sent by RescueBite will only be in connection with the provision of our services and/or the marketing thereof. 


3.     Log Files 

3.1          When you visit RescueBite, even if you do not create an account, we may collect information, such as your IP address, the name of your ISP (Internet Service Provider), your browser, the website from which you visit us, the pages on our Software Application that you visit and in what sequence, the date and length of your visit, and other information concerning your computer's operating system, language settings, and broad demographic information. This information is aggregated and anonymous data and does not identify you specifically. However, you acknowledge that this data may be able to be used to identify you if it is aggregated with other Personal Information that you supply to us. This information is not shared with third parties and is used only within RescueBite on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above, without your explicit permission.


4.     Cookies

4.1          RescueBite uses cookies. A cookie is a small piece of information stored on your computer or smart phone by the web browser. The two types of cookies used on the Software Application are described below: 

4.1.1        "Session cookies": These are used to maintain a so-called 'session state' and only lasts for the duration of your use of the Software Application. A session cookie expires when you close your browser, or if you have not visited the server for a certain period of time. Session cookies are required for the Platform to function optimally, but are not used in any way to identify you personally. 

4.1.2        "Permanent cookies": These cookies permanently store a unique code on your computer or smart device hard drive in order to identify you as an individual User. No Personal Information is stored in permanent cookies. You can view permanent cookies by looking in the cookies directory of your browser installation. These permanent cookies are not required for the RescueBite Software Application to work, but may enhance your browsing experience.


5.     Application Of The Electronic Communications And Transactions Act 25 Of 2002 ("Ect Act") 

5.1          Data Messages (as defined in the ECT Act) will be deemed to have been received by RescueBite if and when RescueBite responds to the Data Messages. 

5.2          Data Messages sent by RescueBite to a User will be deemed to have been received by such User in terms of the provisions specified in section 23(b) of the ECT Act. 

5.3          Users acknowledge that electronic signatures, encryption and/or authentication are not required for valid electronic communications between Users and RescueBite. 

5.4          Information to be provided in terms of section 43(1) of the ECT Act:

5.4.1        Users warrant that Data Messages sent to RescueBite from any electronic device, used by such User, from time to time or owned by such User, were sent and or authorised by such User, personally. 

5.4.2        This Software Application is owned and operated by Lucid Billing (t/a RescueBite) (Pty) Ltd, (Registration Number: 2020/000141/07) a private company owned and operated in accordance with the laws of the Republic of South Africa.        

5.5          Address for service of legal documents: Forest Hill City, 6922 Forest Beech Street, Centurion, Gauteng, South Africa, 0157. 

5.6          Contact Number: 0681226067. 

5.7          RescueBite - located at 

5.8          Email address: 

5.9          This Privacy Policy has been prepared by Legal Legends: